Last updated: 13 October 2026
1. About us
These Terms and Conditions apply to all bookings and stays at Callisto Azzure, Tragaki 29100, Zakynthos, Greece, and to the use of our website https://callistoazzure.com.
- MHTE registration number: 0428K91000264800
- Email: enquiry@callistoazzure.com
- Phone: +49 157 548 95 381
- WhatsApp: +44 786 198 22 44
By making a booking or staying at the villa, you accept these Terms and Conditions and our Privacy Policy. The person who makes the booking must be at least 18 years old and is responsible for all guests included in the booking.
2. Bookings
You can book directly through the “Book Now” button on our website, which uses our booking engine provider Beds24, or by phone, email or WhatsApp. Bookings made through an online travel platform are also subject to the terms of that platform. If its terms differ from ours, the conditions shown on the platform at the time of booking apply.
Your booking is confirmed when you receive a confirmation from us or from the booking platform. Please check that all details, including dates, number of guests and villa level, are correct and tell us straight away if anything is wrong.
The number of guests may not exceed the maximum capacity of the booked villa level: up to 10 guests for Level 1 and up to 16 guests for Level 2.
3. Prices and payment
Prices are those shown at the time of booking and depend on the villa level, dates and selected rate. The Climate Resilience Fee required by Greek law is charged per night in addition, where applicable.
Payment methods, prepayment and any security deposit are shown when you book or confirmed in writing before your stay. Extra services, such as airport pick-up, private chef or massage, are charged separately unless included in your booking.
4. Cancellations and changes
Cancellation and prepayment policies vary according to the accommodation type and rate selected. The conditions that apply to your booking are shown clearly before you confirm it and in your booking confirmation.
If you do not arrive and have not cancelled according to your booking conditions (a “no-show”), we may charge the amount stated in those conditions.
For bookings made through an online travel platform, please cancel or change your booking through that platform.
If we are unable to provide the villa for reasons within our control, we will offer you equivalent accommodation, or a full refund of any amount paid.
5. Check-in and check-out
| Time | |
|---|---|
| Check-in | From 15:00 to 23:30 |
| Check-out | From 08:00 to 10:00 |
Please tell us your expected arrival time in advance. Early check-in and late check-out may be possible on request, depending on availability, and may be charged extra.
At check-in, all adult guests must present a valid identity card or passport, as required by Greek law for guest registration. We may refuse check-in if a valid document is not provided.
6. Children
Children are welcome. Children must be supervised by an adult at all times, especially in and around the infinity pool, the hydromassage pool, the gym, the terrace and the private beach.
7. Pools, gym and beach
- The pools, gym and private beach are used at your own risk. There is no lifeguard on duty.
- Please follow the safety instructions displayed at the villa.
- Glass is not allowed in or directly around the pools.
- Do not use the pools or gym after consuming alcohol.
8. House rules
- Smoking is not allowed inside the villa. Smoking is allowed only in outdoor areas.
- Please respect neighbours and keep noise to a minimum, especially between 23:00 and 08:00.
- Parties or events with guests not included in the booking require our written approval in advance.
- Guests are responsible for any damage they cause to the villa, its furniture or equipment, and may be charged for repair or replacement.
- Pets are allowed only with our prior written approval.
- We may ask guests who seriously breach these rules, endanger others or behave unlawfully to leave, without a refund for the remaining nights.
9. Extra services
Airport pick-up, private chef and massage services must be requested in advance and are subject to availability. Please tell us about any allergies, dietary requirements or health conditions relevant to these services. Some services may be provided by independent partners.
10. Valuables and liability
Please keep money, documents and valuables safe. Our liability for lost or damaged belongings is limited to what is required by Greek law, except where the loss is caused by our fault.
We are not responsible for failures or delays caused by events outside our reasonable control, such as natural disasters, weather conditions, power or water outages from public networks, or decisions of public authorities.
11. Use of the website
All content on this website, including texts, photos, the Callisto Azzure name and logo, belongs to Callisto Azzure or is used with permission. You may not copy or use it for commercial purposes without our written consent. Photos and descriptions are for illustration.
12. Personal data
We process your personal data in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).
13. Complaints and applicable law
If you are not satisfied with any part of your stay, please tell us straight away so we can try to fix it during your stay. You can also contact us after your stay at enquiry@callistoazzure.com.
If you are a consumer resident in the EU, you may also use the EU’s online dispute resolution options or contact the consumer protection authorities in Greece or in your country of residence.
These Terms are governed by the laws of Greece. Any dispute will be resolved by the competent courts of Zakynthos, without affecting any mandatory rights you have as a consumer under the laws of your country of residence.
14. Changes to these Terms
We may update these Terms from time to time. The version that applies to your booking is the one published on this page when you made it.